IT Technology Support Analyst I

  • Location: LaSalle College Vancouver
  • Job Code: 1630
  • Number of jobs available: 1
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LaSalle College Vancouver is a member of the LCI Education Network which is present on 5 continents and has 23 post-secondary campuses and approximately 2,000 employees who support more than 12,000 students worldwide each year. From one country to the next, LCI Education favors the harmonization of its programs, which makes for greater flexibility, better control over the quality of its services, and deeper respect towards the various cultures it works with.

LaSalle College Vancouver offers a variety of design-based programs that respond to professional demands.  Thanks to our reputation and continuous industry involvement, our experienced and dynamic teachers are passionate about providing world class instruction – both theoretical and practical – to our students.

Position Summary:

The ideal candidate profile for this position is someone who thrives in a dynamic, fast paced and metrics driven environment; enjoys a challenge; possesses a strong customer service focus and a “can do” attitude; and, instinctively knows who his or her target audience is and how to effectively “speak” to that demographic.

Reporting to the IT Technology Support Supervisor, the incumbent is responsible for providing front-line primary technical support to end users for technical issues and problems relating to hardware, software and peripherals.  He/she is also responsible for responding to, documenting and resolving service tickets in a timely manner in accordance with the SLA of the IT department at LaSalle College Vancouver.

Key Job Responsibilities:

  • Log and process support calls
  • Install and configure computer hardware, software, systems, networks, printers and scanners
  • Plan and undertake scheduled maintenance upgrades
  • Establish accounts for staff and ensure that they know how to log in
  • Interact with end users for technical issues and problems relating to hardware, software and peripherals
  • Investigate, diagnose and resolve computer software and hardware faults
  • Maintain records of software licenses
  • Monitor stocks of equipment, consumables and other supplies
  • Repair equipment and replace parts, as required
  • Perform other related duties, as assigned

Key Relationships:

  • President, LaSalle College Vancouver
  • IT personnel at LCI Education Network
  • IT Technology Support Supervisor
  • Key Managers
  • Employees and students of LaSalle College Vancouver

Job Requirements:

Knowledge:

  • Postsecondary vocational training, Associate’s degree or Bachelor’s degree in a related technical field
  • 2 or more years; experience in IT
  • Optional product or system certification
  • In-depth knowledge of the latest IT and software trends
  • Experience in Higher Education would be an asset

 Skills:

  • Excellent oral and written communication and presentation skills
  • Problem-solving, analytical and organizational skills
  • Effective team and partnering skills

Abilities and Attributes:

  • Work collaboratively
  • Plan, coordinate and execute the related workload
  • Relationship builder with the flexibility and finesse to manage by influence
  • Analyze data and trends
  • Understand the importance of confidentiality and demonstrate that proven ability in everything he/she does
  • Flex his/her personality when interacting with a wide variety of internal and external stakeholders
  • Team players with a positive attitude and a strong work ethic
  • High level of professionalism, diplomacy and tact
  • Listen effectively and respond appropriately
  • Work independently, and effectively, under pressure and with minimal supervision
  • Adapt to changing assignments and juggle multiple, and sometimes competing, priorities
  • Deal with ambiguity and successfully meet deadlines
  • Lift monitors, desktops, towers, printers, and incoming boxes of computers and assorted technology up to 25 pounds

All employees at LaSalle College Vancouver are defined by key attributes which we value.  These key attributes are:  action oriented, innovative/creative, resourceful, respects peoples’ individuality and differences; engaging/effective communicator, committed to sharing knowledge and best practices, have a global perspective, embraces change, client/customer focused, and resilient.

If you, or a member of your network, is interested in being considered for this exciting career opportunity, please submit your cover letter, including your salary expectations, and a WORD compatible resume to us by no later than February 23, 2016.

While we thank all applicants for their interest only those applicants who meet the specific job requirements will be contacted.

 

 

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