LaSalle College Vancouver is a member of the LCI Education Network which is present on 5 continents and has 23 post-secondary campuses and approximately 2,000 employees who support more than 12,000 students worldwide each year. From one country to the next, LCI Education favors the harmonization of its programs, which makes for greater flexibility, better control over the quality of its services, and deeper respect towards the various cultures it works with.
LaSalle College Vancouver offers a variety of design-based programs that respond to professional demands. Thanks to our reputation and continuous industry involvement, our experienced and dynamic teachers are passionate about providing world class instruction – both theoretical and practical – to our students.
The ideal candidate profile for this position is someone who thrives in a dynamic, fast paced and metrics driven environment; enjoys a challenge; possesses a strong customer service focus and a “can do” attitude; and, instinctively knows who his or her target audience is and how to effectively “speak” to that demographic.
Reporting to the IT Technology Support Supervisor, the incumbent is responsible for providing front-line primary technical support to end users for technical issues and problems relating to hardware, software and peripherals. He/she is also responsible for responding to, documenting and resolving service tickets in a timely manner in accordance with the SLA of the IT department at LaSalle College Vancouver.
Key Job Responsibilities:
Abilities and Attributes:
All employees at LaSalle College Vancouver are defined by key attributes which we value. These key attributes are: action oriented, innovative/creative, resourceful, respects peoples’ individuality and differences; engaging/effective communicator, committed to sharing knowledge and best practices, have a global perspective, embraces change, client/customer focused, and resilient.
If you, or a member of your network, is interested in being considered for this exciting career opportunity, please submit your cover letter, including your salary expectations, and a WORD compatible resume to us by no later than February 23, 2016.
While we thank all applicants for their interest only those applicants who meet the specific job requirements will be contacted.