Now present on 5 continents, LCI Education network has 23 post-secondary campuses and approximately 2,500 employees who train more than 15,000 students worldwide each year in several fields of study including: Fashion, Arts and Design; Beauty; VFX and video games; Humanities and Social Sciences; Management and Technologies; Hotel Management and Tourism, etc.
Gested Recruitment is mandated by the LCI Education network to process applications for admission and promote its various educational institutions, namely LaSalle College, Inter-Dec College and the Montreal International Language Center (MILC).
SUMMARY OF THE POSITION
The Supervisor, national customer contact center, manages the call center of the Admissions office. In collaboration with the Direction, admissions and customer experience, the position holder makes sure that the call center provides a professional and courteous customer service. He guarantees an outstanding customer experience.
The Supervisor, national customer contact center, promotes a culture that is both customer focused and results oriented. His career path demonstrates that he has built successful teams and created a climate where everyone is committed to achieving goals. The Supervisor, national customer contact center, will act as a mentor to the customer service agents.
Please note that only successful applicants will be contacted.
We support an affirmative action program and invite visible minorities, ethnic minorities, indigenous peoples and persons with disabilities to apply.
Note that adaptation measures can be offered to people with disabilities according to their needs. We invite you to make such demands, if appropriate