Product Manager – Agent success

  • Location: Montreal Headquarter
  • Job Code: 1714
  • Number of jobs available: 1
APPLY NOW

PRODUCT MANAGER – AGENT SUCCESS

We are currently looking for a Product Manager – Agent Success to join a growing international team. This position will be based at the Montreal headquarters or in Vancouver, according to the applications received.

The LCI Education network has 23 higher education campuses and some 2500 employees that educate more than 15,000 students from around the world, each year. From country to country, LCI Education promotes program harmonization , allowing for more flexibility, better control over the quality of its services and a deeper respect for the various cultures represented.

POSITION DUTIES

The Product Manager – Agent Success guarantees the success of the agents affiliated with the LCI Education network. He will possess an integral view of the relationships that agents maintain and of their experience with our organization. He will keep in mind the various points of contact and the different components of the total experience, which has an impact on their loyalty.

The Product Manager – Agent Success relies on several tools in order to excel in his duties, especially a dedicated portal that allows agents to perform on-line follow-up of their student application files, to find out more about our programs and, ultimately, remain informed about what happens on our campuses.

POSITION OVERVIEW

  • Align people, technologies, business processes and information within the organization so that the affiliated agents are excited about dealing with LCI Education;
  • Compile different ideas, implement strategies and develop and prioritize roadmaps in order to shape the portal for the agents;
  • Develop new features to foster agents’ participation on and commitment to this web platform;
  • Develop a sound knowledge of international recruitment through agencies, competitors and market trends;
  • Identify user profiles and analyze their needs in order to guarantee that the portal fulfills their needs at all times; 
  • Cooperate with the various departments within the organization so as to keep the portal content up to date;
  • Ensure that the necessary information is seamlessly transmitted to the agents and eliminate sources of conflict;
  • Put together internal international admissions teams so that they can, in turn, organize training sessions for the agents, for either basic training or updates;
  • Manage the CRM database and protect the data’s integrity;
  • Measure the performance of the agents’ platform, prepare analytical reports based on CRM and statistical reports by region;
  • Develop (including writing), integrate and send all communications to the international agents and to the internal international admissions teams (newsletters, communications, webinars);
  • Ensure the respect, communication and enhancement of business processes and policies;
  • Participate in planning and coordinating promotional activities and events;
  • Coordinate the distribution of promotional materials and information;
  • Participate in the development and coordination of special and one-time projects;
  • Collaborate with those involved in the organization in order to continuously improve brand positioning as a whole.

SPECIAL REQUIREMENTS

  • Diploma or bachelor’s degree in Marketing, Commerce or Communication;
  • Three to five years’ related experience in Marketing and Communication in international markets;
  • Experience working with recruitment agents (an asset);
  • Proficiency in English is mandatory;
  • Bilingualism: also fluent in French or Spanish;
  • Command of a third language is an asset (Spanish, Portuguese or Mandarin);
  • Knowledge of web content management software (CMS) and HTML (an asset);
  • Familiarity with roadmap software (Aha!, an asset);
  • Experience with CRM (Microsoft Dynamics, an asset);
  • Excellent practical knowledge of the Microsoft Office suite;
  • The use of digital media and tools such as CRM in the context of the global strategy is important. Therefore, the candidate will need to demonstrate a high level of comfort in the use of technologies;
  • Availability to work evenings and weekends in order to participate in events or to communicate with people in different time zones;
  • The candidate must be able to travel abroad occasionally.

DESIRED PROFILE

  • Excellent communication (written and oral) and interpersonal skills (skills in dynamic presentations are an asset);
  • Proven skills in cross-cultural communication and understanding;
  • Excellent organizational skills;
  • Ability to multitask while maintaining focus on processes and results;
  • Ability to establish and maintain a positive relationship with international, local and internal clients and partners;
  • Ability to work independently or as a member of a high-performance team with minimum supervision;
  • Aptitude to be a disciplined leader and ability to take initiative, as required.

 ADVANTAGES

  • Dynamic and multicultural team;
  • International company in operation for over 60 years;
  • Constantly growing network;
  • In-house childcare facilities;
  • Regular (permanent) full-time position;
  • Group insurance;
  • Retirement savings plan;
  • Health and wellbeing program;
  • Company located in downtown Montreal.

Please note that only those candidates whose applications have been selected will be contacted.

To shorten the text, we have used the neutral third person plural in the singular sense.

We subscribe to an equal employment opportunity program and we invite visible minorities, ethnic minorities, aboriginal people and persons with disabilities to submit their applications.

APPLY NOW

Careers

Maintenance Technician
LaSalle College Vancouver - Regular
Banque de Candidatures : Enseignant en Cuisine -DEP et ASP CUISINE
LaSalle College | Montréal - Temporary
Digital Marketing Specialist - English / Spanish Speaking
LaSalle College Vancouver - Regular
Digital Marketing Specialist - English / Bahasa Speaking
LaSalle College Vancouver - Regular
Financial Analyst
Ellicom | Montreal - Regular
Spécialiste Marketing Numérique
LCI Barcelona - Regular
Marketing & Sales Coordinator
Ellicom | Montreal - Regular
Proposal Coordinator/Writer
Ellicom | Montreal - Regular
Beauty school Coordinator
Inter-Dec College | Montréal - Temporary
Student Financial Planner
LaSalle College Vancouver - Temporary
High School Representative
LaSalle College Vancouver - Temporary
Bank of candidates : Teacher in Alternative Distribution in Food and Beverage
LaSalle College | Montréal - Temporary
Bank of candidates : IT, Reseach Methodology and Information sources in Tourism, Hotel and Restaurant industry
LaSalle College | Montréal - Temporary
PT Instructors - Game Design
LaSalle College Vancouver - Temporary
Product Manager – Agent success
Montreal Headquarter - Regular
Product Manager
Ellicom | Montreal - Regular
International Recruitment Manager – Europe
LCI Barcelona - Regular
Maintenance worker
Montreal Headquarter - Regular
International Student Recruitment Manager - Central America
- Regular
Bank of candidates: Customer Service Agent
Montreal Headquarter - Regular
Academic supervisor
LaSalle College | Surabaya - Regular
Senior staff General Affair /IT
LaSalle College | Surabaya - Regular
Sales admission
LaSalle College | Surabaya - Regular
Admissions advisor - Bank of candidates
LCI Melbourne - Regular
International admissions advisor - Bank of candidates
LCI Melbourne - Regular
No jobs found