Compétences
Language Skills: Mandarin, English, French, Spanish
Computer Skills: Reservations Systems (Sabre and Apollo), Sirev, Pcvoyage, Microsoft Office (Word, Excel, PowerPoint)
Tourism Marketing: Research, Promotion
Customer Service
Hospitality
Sales Skills
Communication Skills
Quick Learner
Team Player
Stress Management
Time Management
Social Media
Expériences
2008 - Leader of Money Raising Group for Teacher Charity Auction in High School for three months
2008 - 2011: Art Editor for School Newspaper in High School
2016 - 2017: Cook and Waitress at Paris Crêpe
Formation
2008 - 2011: Sino-Canada High School - China
2012 - 2014: Concordia University - Computer Science
2015 - 2017: LaSalle College - Tourism (DEC)
Main Courses at LaSalle College:
- Marketing: Research, Promotion & Strategy. We learnt different ways of doing research, different communication and promotion ways, situation analysis and how to create a Marketing Plan.
- Responsible Tourism: We learnt about UNESCO World Heritage Sites, UNWTO, Ecotourism and the importance of doing a responsible tourism.
- Professional Relationships in Tourism: We learnt how to communicate with people in the industry in a professional way, positive attitudes, non-verbal communication (Body Language), protocols of business in different cultures and the seven steps of hospitality
- Computing Tools: We learnt how to use Microsoft office, excel and powerpoint.
- Cultural and Tourist Attractions: North America, South America & Caribbean, Europe, Africa, Asia and Pacific. We learnt about the attractions and cultures of popular touristic countries.
- Tourism Products and Clientele I & II: We learnt about different products related to tourism such as hotels, transportations (Air, Car, Cruise) and restaurants.
- Distribution & Reservation: We learnt the technology vocabulary, GDS systems (Apollo and Sabre), online booking websites, Sirev where we had been taught about commissions, net prices and taxes of flights, hotels and packages and PC Voyage where we had learnt how to create invoices.
- Accounting & Financial Operations in Tourism: We learnt how to create a Financial Plan, made different statements and did financial analysis.
- Creation of Individual Packages: We learnt how to create a FIT package, communicate with clients in a professional way and how to contact with another professional.
- Creation of Group Packages and Events: We learnt how to do an event planning.
- Reservation Systems I & II: We learnt how to use Apollo and Sabre to create a PNR, book flights, hotels and car rentals. We learnt different codes and the tourism alphabet.
- Managing a Work Team: We learnt different management skills, time management, conflict management, and organizational skills. We also learnt how to be a good leader and a manager.
- Selling Tourism Products: We learnt different selling skills.
- Spanish