Bank of candidates: Customer Service Agent

  • Location: Montreal Headquarter
  • Job Code: 1304
  • Number of jobs available: 1
APPLY NOW

Now present on 5 continents, LCI Education Network has 23 post-secondary campuses and approximately 2,500 employees who train more than 15,000 students worldwide each year. From one country to the next, LCI Education favors the harmonization of its programs, which makes for greater flexibility, better control over the quality of its services, and deeper respect towards the various cultures it works with.

Gested Recruitment is the entity mandated by the LCI Education network to process the applications and to promote its various educational institutions, LaSalle College, Inter-Dec College and the Montreal International Language Centre (MILC) .

 

SUMMARY OF THE POSITION

Under the direction of the admissions office, the incumbent ensures customer service, reception and administrative support to the Admissions team. The Customer Service Agent is located at reception and is the first point of contact between our institutions and the client.

 

MAIN RESPONSIBILITIES

  • Act as an information agent with candidates interested in taking the training in the education institutions LCI Education network;
  • Inform customers on all programs related to their field of interest by phone and email;
  • Make necessary reminders to candidates interested in enrolling;
  • Write and update the information documents and automatic responses used during the follow-up email;
  • Perform data entry in the client management information system (CRM);
  • Participate in information activities (open house, school visits, events, etc.).
  • Greet everyone who comes to the reception of the Admissions Office (students, parents), give information and direct them to the appropriate resource;
  • Apply effective management of the waiting room: make sure that all persons are assigned to counselors.

Note that all other related tasks may be requested from you.

 

REQUIREMENTS

  • Experience in Customer Service or call center, minimum 2 years;
  • Fluency in French and English, both oral and written;
  • Full professional proficiency Mandarin or Korean
  • Good writing skills;
  • Interest for the field of education;
  • Available evenings;
  • Good knowledge of the Microsoft suite and comfortable with technology.

 

PROFILE

The candidate must be dynamic and show fast learning abilities. While rigor and professionalism, the Customer Service Agent will have to be conscious about the importance of customer service. The following qualities are part of our selection criteria:

  • Courtesy, openness and sense of others
  • Good communication skills
  • Excellent priority management
  • Excellent stress management (especially during busy periods)
  • Professional appearance and sense of commitment
  • Intercultural sensitivity.

 

Only the successful applicants will be contacted. We support an affirmative action program and invite women, visible minorities, ethnic minorities, indigenous peoples and persons with disabilities to apply. Note that adaptation measures can be offered to people with disabilities according to their needs. We invite you to make such demands if appropriate.

APPLY NOW

Careers

Spécialiste Marketing Numérique
LCI Barcelona - Regular
3D Printing in Fashion Teacher
LCI Barcelona - Regular
IT Technology Support - Supervisor
LaSalle College Vancouver - Regular
Instructional designer
Ellicom | Toronto - Regular
Beauty school Coordinator
Inter-Dec College | Montréal - Temporary
Student Financial Planner
LaSalle College Vancouver - Temporary
Bank of candidates : Teacher in Alternative Distribution in Food and Beverage
LaSalle College | Montréal - Temporary
Bank of candidates : IT, Reseach Methodology and Information sources in Tourism, Hotel and Restaurant industry
LaSalle College | Montréal - Temporary
PT Instructors - Game Design
LaSalle College Vancouver - Temporary
Product Manager – Agent success
Montreal Headquarter - Regular
Instructional Designer
Ellicom | Toronto - Regular
Product Manager
Ellicom | Montreal - Regular
International Recruitment Manager – Europe
LCI Barcelona - Regular
Bookstore Associate
LaSalle College Vancouver - Regular
Maintenance worker
Montreal Headquarter - Regular
International Student Recruitment Manager - Central America
- Regular
Bank of candidates: Customer Service Agent
Montreal Headquarter - Regular
IOS Developer teacher
LaSalle College | Montréal - Temporary
Academic supervisor
LaSalle College | Surabaya - Regular
Senior staff General Affair /IT
LaSalle College | Surabaya - Regular
Sales admission
LaSalle College | Surabaya - Regular
Admissions advisor - Bank of candidates
LCI Melbourne - Regular
International admissions advisor - Bank of candidates
LCI Melbourne - Regular
Teachers in aesthetics
Inter-Dec College | Montréal - Temporary
No jobs found