Customer service agent

  • Location: Montreal Headquarter
  • Job Code: 1476
  • Number of jobs available: 0
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Now present on 5 continents, LCI Education Network has 23 post-secondary campuses and approximately 2,500 employees who train more than 15,000 students worldwide each year. From one country to another, LCI Education emphasizes the harmonization of its programs, which allow a greater flexibility, better control over the quality of its services and a deeper respect towards the various cultures encountered.
 
Gested Recruitment is the entity mandated by LCI Education network to process applications for admission and promote its various educational institutions such as LaSalle College, Inter-Dec College and the Montreal International Language Center (MILC).
 
 
JOB SUMMARY
Reporting to the customer service supervisor, the customer service agent ensures customer service, reception and administrative support to the admissions team. The agent is located at the reception and is the first point of contact between our institutions and the client.
 
This position is permanent full-time (39 hours/week). 
Monday to Thursday: 11am to 8pm and Friday: 12pm to 8pm (it may vary according to need).
 
 
MAIN RESPONSIBILITIES
  • Place outgoing calls to candidates interested in enrolling in the college;
  • Act as an information officer with customers interested in training in one of the teaching institutions part of the LCI Education network;
  • Inform customers on all programs related to their areas of interest by phone and email;
  • Write and update the information documents and automatic responses used for the Email follow-up;Perform data entry in the client management information system (CRM);
  • Participate in information activities (Open House, school visits, events, etc.);
  • Greet everyone who comes to the reception area of the admissions office (students, parents), the inform and direct them to the appropriate resource;
  • Apply effective management of the waiting room: to ensure that all persons are assigned to the counselors.
 
Note that all other related tasks may be requested.
 
REQUIREMENTS
  • Experience of 0 to 6 months in customer service;
  • Excellent command of English and French, both oral and written;
  • Knowledge of a third langage such as Punjabi or Spanish or Portuguese or Mandarin
  • Good writing skills;
  • Interest for the field of education;
  • Flexibility in scheduling,Good knowledge of Microsoft suite and comfortable with technology.
 
PROFILE
The person we are looking for should be proactive and demonstrate quick learning abilities. While demonstrating rigor and professionalism, the Customer Service Agent should be aware of the importance of customer service. The following qualities are part of our selection criteria:
  • Courtesy, openness and sense of others;
  • Good communication skills;
  • Excellent management of priorities;
  • Excellent stress management (especially during busy times);
  • Professional appearance and sense of commitment;
  • Intercultural sensitivity
 
Only the selected candidates will be contacted.
 
We support an affirmative action program and invite visible minorities, ethnic minorities, indigenous peoples and persons with disabilities to apply. Note that adaptation measures can be offered to people with disabilities according to their needs. We invite you to make such demands if appropriate.
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