Supervisor, national customer contact center

  • Location: Montreal Headquarter
  • Job Code: 2015
  • Number of jobs available: 1
APPLY NOW

Now present on 5 continents, LCI Education network has 23 post-secondary campuses and approximately 3000 employees who train more than 17 000 students worldwide each year in several fields of study including: Fashion, Arts and Design; Beauty; VFX and video games; Humanities and Social Sciences; Management and Technologies; Hotel Management and Tourism, etc.

Gested Recruitment is mandated by the LCI Education network to process applications for admission and promote its various educational institutions, namely LaSalle College, Inter-Dec College and the LAB International Language center.

 

SUMMARY OF THE POSITION

The Supervisor, national customer contact center, manages the call center of the Admissions office. In collaboration with the Direction, admissions and customer experience, the position holder makes sure that the call center provides a professional and courteous customer service. He guarantees an outstanding customer experience.

 

MAIN RESPONSIBILITIES

  • Participate in the development of the national customer contact center strategies;
  • Supervise customer service agents;
  • Take appropriate measures to improve efficiency and development of his team members;
  • Implement polities and monitor the performance follow-up;
  • Ensure the smooth running and quality assurance of the call center;
  • Manage calls from customers who wish to contact the supervisor; 
  • Make sure the rules are applied and respected;
  • Update and maintain customer protocols as well as any other general administrative tasks in collaboration with the management team; 
  • Create a positive work environment where employees’ contribution is recognized.

 

REQUIREMENTS

  • Hold a college diploma or university degree;
  • Have 2 to 4 years of experience as a supervisor in at least 2 call centers;
  • Excellent French and English communication skills, oral and written;
  • Knowledge of Microsoft Office suite (Word, Excel, PowerPoint);
  • Understanding the challenges related to college education (an asset).

 

PROFILE

The Supervisor, national customer contact center, promotes a culture that is both customer focused and results oriented. His career path demonstrates that he has built successful teams and created a climate where everyone is committed to achieving goals. The Supervisor, national customer contact center, will act as a mentor to the customer service agents.

 

BENEFITS

  • International organization established for more than 50 years ago;
  • Business in constant growth;
  • Philosophy of participative management;
  • On the lookout for new technologies;
  • Access to an international network;
  • Opportunities for advancement;
  • Group insurance;
  • Retirement savings plan;
  • Daycare in the workplace;
  • Health and Wellness Program.

 

Please note that only successful applicants will be contacted.

We support an affirmative action program and invite visible minorities, ethnic minorities, indigenous peoples and persons with disabilities to apply.

Note that adaptation measures can be offered to people with disabilities according to their needs. We invite you to make such demands, if appropriate

APPLY NOW

Careers

Academic Advisor
LaSalle College Vancouver - Regular
Grade 10-12 Language Arts & Social Studies Teacher
LaSalle College Vancouver - Regular
Student Counsellor
LaSalle College Vancouver - Regular
Educational Developer
LaSalle College Vancouver - Regular
Admissions Advisor - Latin America
Languages Across Borders | Melbourne - Regular
File Clerk - Registrar's Office
LaSalle College Vancouver - Regular
Program Director: Interior Design
LaSalle College Vancouver - Regular
Executive assistant
Montreal Headquarter - Regular
Bank of candidates : Teacher specialized in Tourism Products and Clientele
LaSalle College | Montréal - Temporary
Bank of Candidates : Teacher specialized in Cultural and Tourist Attractions of Canada and The United States
LaSalle College | Montréal - Temporary
Bank of Candidates : Teacher specialized in The Art of Communication
LaSalle College | Montréal - Temporary
Bank of Candidates: Teacher specialized in Cultural and Tourist Attractions of Asia and the South Pacific
LaSalle College | Montréal - Temporary
Sales Director
Languages Across Borders | Melbourne - Regular
Digital BI Analyst
Collège LaSalle | Casablanca - Regular
IT Delivery Director
Montreal Headquarter - Regular
Fashion Branding Teacher
LCI Barcelona - Regular
History of art and design Teacher
LCI Barcelona - Regular
Digital Pattern Cutting Teacher
LCI Barcelona - Regular
Supervisor, national customer contact center
Montreal Headquarter - Regular
Bank of candidates : Teacher in Tourism, Cultural and tourist attractions of the Caribbean and Latin America
LaSalle College | Montréal - Temporary
Solution Architect
Montreal Headquarter - Regular
Profesor de Creación de personajes y storyboards
LCI Barcelona - Regular
Profesor de Creación de efectos especiales
LCI Barcelona - Regular
Profesor de Desarrollo de proyectos interactivos
LCI Barcelona - Regular
Profesor de Integración multimedia
LCI Barcelona - Regular
Profesor de Professional Communication and career development
LCI Barcelona - Regular
Agent Success Manager
Montreal Headquarter - Regular
Computer Graphics/Infographics Teacher
Montreal Headquarter - Temporary
Product Owner CRM
Montreal Headquarter - Regular
Director sales excellence
Montreal Headquarter - Regular
Candidacy bank - Teachers in Accounting / Finance
LaSalle College | Montréal - Temporary
Bank of candidates : Teacher in Distribution and reservations systems
LaSalle College | Montréal - Temporary
Banque de Candidatures : Enseignant en Cuisine -DEP et ASP CUISINE
LaSalle College | Montréal - Temporary
Spécialiste Marketing Numérique
LCI Barcelona - Regular
Bank of candidates : Teacher in Alternative Distribution in Food and Beverage
LaSalle College | Montréal - Temporary
Bank of candidates : IT, Reseach Methodology and Information sources in Tourism, Hotel and Restaurant industry
LaSalle College | Montréal - Temporary
Academic supervisor
LaSalle College | Surabaya - Regular
Senior staff General Affair /IT
LaSalle College | Surabaya - Regular
Sales admission
LaSalle College | Surabaya - Regular
Admissions advisor - Bank of candidates
LCI Melbourne - Regular
International admissions advisor - Bank of candidates
LCI Melbourne - Regular
No jobs found