Customer service agent

  • Location: Montreal Headquarter
  • Job Code: 1998
  • Number of jobs available: 2
APPLY NOW

Customer service agent

Now present on 5 continents, LCI Education Network has 23 post-secondary campuses and approximately 3000 employees who train more than 17,000 students worldwide each year. From one country to another, LCI Education emphasizes the harmonization of its programs which allow a greater flexibility, better control over the quality of its services and a deeper respect towards the various cultures encountered.

Gested Recruitment is the representative of LCI Education network that processes admission applications and promotes its various educational institutions such as LaSalle College, Inter-Dec College and the language center of Montreal (LAB).

 

Location: Montreal, Québec

Status: Permanent, Full time (39 hours/week)

Work Schedule: Opening hours of Montreal’s contact center: From Monday to Friday, 8h00 to 21h00 (flexible schedule).

 

KEY RESPONSABILITIES

  • Answer incoming calls from existing and potential students who request information on all our programs related to their area of interest;
  • Act as an information agent towards clients interested in pursuing their training in our educational institution, member of the LCI Education network;
  • Answer student’s general questions regarding our programs via email;
  • Carry out outgoing calls to students that have shown interest in our Student for a day/ Open doors event;
  • Perform all other tasks related to the position and necessary for the proper functioning of operational activities (e.g. data entry);
  • Complete data entry in our management system (CRM);
  • Participate in informative activities (open doors, school visits, events, etc.);
  • Note that you may be asked to perform any other related task.

 

REQUIREMENTS

  • Minimal experience in customer service;
  • Fluent in english and French (writing and oral);
  • Fluent in a 3rd language an asset: Portuguese, Mandarin, Spanish or Punjabi;
  • Excellent writing skills;
  • Interest in the educational field;
  • Flexibility with working hours;
  • Knowledge of the Microsoft suite and technologies;

 

PROFILE SOUGHT

The candidate must be dynamic and demonstrate fast learning capacities. While demonstrating rigour and professionalism. The following qualities are part of our criteria selection:

  • Courtesy, openness and sense of others:
  • Communication skills:
  • Ease of priority management:
  • Ability to manage stress (especially during busy periods):
  • Sense of professionalism and commitment:
  • Intercultural sensitivity.

 

Only successful candidates will be contacted.

We have an equal access to employment program and invite women, visible minorities, ethnic minorities, Aboriginal people and people with disabilities to apply. Note that accommodations can be provided to people with disabilities based on their needs. We invite you to make a request if necessary. We used the masculine gender as a neutral gender to designate both women and men.

 

APPLY NOW

Careers

Spécialiste communication et culture
Montreal Headquarter - Regular
Marketing Coordinator
Montreal Headquarter - Regular
Lead Product Owner
Montreal Headquarter - Regular
Talent & Culture Business Partner
Montreal Headquarter - Regular
Admissions Counselor – Business Development
Montreal Headquarter - Regular
Jr. Accountant
LaSalle College Vancouver - Regular
Assistant Director of Admissions
LaSalle College Vancouver - Regular
Interior Design Instructor
LaSalle College Vancouver - Regular
Bank of Candidates: Teacher specialized in Front Desk Management
LaSalle College | Montréal - Temporary
Bank of Candidates: Teacher Specialized in Night Audit
LaSalle College | Montréal - Temporary
Bank of Candidates: Teacher Specialized in Front Desk Techniques
LaSalle College | Montréal - Temporary
Bank of Candidates: Teacher Specialized in Housekeeping Techniques
LaSalle College | Montréal - Temporary
Bank of Candidates: Teacher Specialized in Customer Oriented Approach in the Tourism, Hotel and Restaurant Industry
LaSalle College | Montréal - Temporary
Principal Advisor, Business Processes
Montreal Headquarter - Regular
Director of Treasury
Montreal Headquarter - Regular
Tax Director
Montreal Headquarter - Regular
QA Manager
Ellicom | Montreal - Regular
Customer service agent
Montreal Headquarter - Regular
Regional Recruitment Manager – Global Admissions Europe/Africa
LCI Barcelona - Regular
Solution Architect
Montreal Headquarter - Regular
Regional Sales Manager – Global Admissions LATAM
LCI Bogotá - Temporary
Coordinator - Partnerships & Events
Montreal Headquarter - Regular
Sales Excellence Director
Montreal Headquarter - Regular
Project Manager
Montreal Headquarter - Regular
Agent Success Advisor and International marketing
Montreal Headquarter - Regular
Advisor, training and competenc
Montreal Headquarter - Regular
Collections agent
Montreal Headquarter - Regular
.Net Developer
Montreal Headquarter - Regular
School Director LAB Montreal
- Regular
Spécialiste en formation en ligne
Montreal Headquarter - Regular
LANGAGIER – LANGUAGE PROFESSIONAL (ANGLAIS) TRADUCTEUR-RÉVISEUR
Ellicom | Montreal - Temporary
Teacher specialized in profesionnal cuisine or market cuisine
LaSalle College | Montréal - Temporary
High School Teachers Gr 10-12 (TOC)
LaSalle College Vancouver - Temporary
Bank of Candidates: Teacher specialized in Banquet and Convention Management
LaSalle College | Montréal - Temporary
Educational Developer
LaSalle College Vancouver - Regular
File Clerk - Registrar's Office
LaSalle College Vancouver - Regular
Gestionnaire, solutions d'apprentissage - Manager Learning Solution (Account Manager)
Ellicom | Montreal - Regular
Tech Lead-Software Development
Montreal Headquarter - Regular
Bank of candidates : Teacher specialized in Tourism Products and Clientele
LaSalle College | Montréal - Temporary
Bank of Candidates : Teacher specialized in Cultural and Tourist Attractions of Canada and The United States
LaSalle College | Montréal - Temporary
Bank of Candidates : Teacher specialized in The Art of Communication
LaSalle College | Montréal - Temporary
Bank of Candidates: Teacher specialized in Cultural and Tourist Attractions of Asia and the South Pacific
LaSalle College | Montréal - Temporary
Digital Pattern Cutting Teacher
LCI Barcelona - Regular
Bank of candidates : Teacher in Tourism, Cultural and tourist attractions of the Caribbean and Latin America
LaSalle College | Montréal - Temporary
Profesor de Creación de personajes y storyboards
LCI Barcelona - Regular
Profesor de Creación de efectos especiales
LCI Barcelona - Regular
Profesor de Desarrollo de proyectos interactivos
LCI Barcelona - Regular
Profesor de Integración multimedia
LCI Barcelona - Regular
Profesor de Professional Communication and career development
LCI Barcelona - Regular
Computer Graphics/Infographics Teacher
Montreal Headquarter - Temporary
Candidacy bank - Teachers in Accounting / Finance
LaSalle College | Montréal - Temporary
Bank of candidates : Teacher in Distribution and reservations systems
LaSalle College | Montréal - Temporary
Spécialiste Marketing Numérique
LCI Barcelona - Regular
Bank of candidates : Teacher in Alternative Distribution in Food and Beverage
LaSalle College | Montréal - Temporary
Bank of candidates : IT, Reseach Methodology and Information sources in Tourism, Hotel and Restaurant industry
LaSalle College | Montréal - Temporary
International Recruitment Manager – Europe
LCI Barcelona - Regular
Academic supervisor
LaSalle College | Surabaya - Regular
Senior staff General Affair /IT
LaSalle College | Surabaya - Regular
Sales admission
LaSalle College | Surabaya - Regular
Admissions advisor - Bank of candidates
LCI Melbourne - Regular
International admissions advisor - Bank of candidates
LCI Melbourne - Regular
No jobs found