QA Manager

  • Location: Ellicom | Montreal
  • Job Code: 2232
  • Number of jobs available: 1
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QA Manager

The role of the QA Manager consists in managing and coordinating the Quality Assurance department’s activities and its team. In collaboration with Project Managers and the rest of the teams, the QA Manager ensures timely and proper testing of all modules by the QA team in accordance with ellicom’s quality standards. The ideal candidate must demonstrate strong organizational and leadership skills, the ability to work autonomously and as part of a team in a dynamic environment. The ideal candidate possesses a natural curiosity for the latest e-learning and quality assurance trends and development.

Requirements:

  • Professional experience leading Quality Assurance teams (web, multimedia, e-learning)
  • Experience managing and overviewing QA cycles from prototype to final delivery
  • Knowledge of bug databases (Mantis, JIRA, etc.)
  • In-depth knowledge of QA processes and best practices
  • General knowledge of e-learning production
  • High organizational skills with the ability to prioritize tasks
  • Team spirit
  • Detail-oriented
  • Excellent at problem-solving
  • Good time and stress management skills
  • Fluent in French and in English is an asset
  • Experience in accessibility QA (an asset)

 

Responsibilities:

Manage and coordinate the Quality Assurance cycle and team from start to delivery of projects while respecting ellicom’s QA standards, budgets and deadlines

  • Ensure quality assurance and continuous improvement of products
  • Plan and overview QA cycles and logistics, ensuring the QA team has all tools and information to execute testing
  • Applying Quality Assurance best practices throughout the product cycle
  • Coordinate and manage prototype, beta and regression testing passes
  • Ensure team executes QA for all elements of our product, including functionality, content display, audio, narration, videos and other multimedia elements
  • Ensure all deadlines are met and modules are bug-free
  • Update Project Managers on QA progress and results
  • Handling daily issues and pro-actively solving problems
  • Manage QA budget and costs
  • Track and monitor team’s progress and activities
  • Team performance management, mentoring and coaching
  • Participate in production meetings, updating General Manager on progress and resources
  • Participate in internal kick-off meetings, advising on QA planning and test execution
  • QA vendor management (coordinate external testing, entering Purchase Orders)
  • Contribute to the improvement and optimization of existing Quality Assurance methods and practices
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