Customer service agent

  • Location: Montreal Headquarter
  • Job Code: 2288
  • Number of jobs available: 1
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Bank of candidates: Customer service agent

 

Now present on 5 continents, LCI Education Network has 23 post-secondary campuses and approximately 3000 employees who train more than 17,000 students worldwide each year. From one country to another, LCI Education emphasizes the harmonization of its programs which allow a greater flexibility, better control over the quality of its services and a deeper respect towards the various cultures encountered.

Gested Recruitment is the representative of LCI Education network that processes admission applications and promotes its various educational institutions such as LaSalle College, Inter-Dec College and the language center of Montreal (LAB).

 

Location:  Montreal, Québec

Status:  Permanent, Full time (39 hours/week)

Work Schedule:  Opening hours of Montreal’s contact center: From Monday to Friday, 8h00 to 21h00 (flexible schedule).

 

KEY RESPONSABILITIES

  • Answer incoming calls from existing and potential students who request information on all our programs related to their area of interest;
  • Act as an information agent towards clients interested in pursuing their training in our educational institution, member of the LCI Education network;
  • Answer student’s general questions regarding our programs via email;
  • Carry out outgoing calls to students that have shown interest in our Student for a day/ Open doors event;
  • Perform all other tasks related to the position and necessary for the proper functioning of operational activities (e.g. data entry);
  • Complete data entry in our management system (CRM);
  • Participate in informative activities (open doors, school visits, events, etc.);
  • Note that you may be asked to perform any other related task.

 

REQUIREMENTS

  • Minimal experience in customer service;
  • Fluent in english and French (writing and oral);
  • Fluent in a 3rd language an asset: Portuguese, Mandarin, Spanish or Punjabi;
  • Excellent writing skills;
  • Interest in the educational field;
  • Flexibility with working hours;
  • Knowledge of the Microsoft suite and technologies;

 

PROFILE SOUGHT

The candidate must be dynamic and demonstrate fast learning capacities. While demonstrating rigour and professionalism. The following qualities are part of our criteria selection:

  • Courtesy, openness and sense of others:
  • Communication skills:
  • Ease of priority management:
  • Ability to manage stress (especially during busy periods):
  • Sense of professionalism and commitment:
  • Intercultural sensitivity.

 

Only successful candidates will be contacted.

We have an equal access to employment program and invite women, visible minorities, ethnic minorities, Aboriginal people and people with disabilities to apply. Note that accommodations can be provided to people with disabilities based on their needs. We invite you to make a request if necessary. We used the masculine gender as a neutral gender to designate both women and men.

 

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